Purchasing & Returns Policy

Purchasing In Person From The Studio

 

Due to the nature of our business (preloved wedding dresses & accessories) we have a no returns policy when purchased in person. Items are sold as seen so please make sure you have fully inspected your item before agreeing to purchase. As the items we sell are preloved there may be small imperfections, we fully inspect all items before accepting them into our shop and price them accordingly.

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Purchasing Online

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If your not fully satisfied with your online purchase simply return the items within 14 days of receiving your delivery.

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Please email prettyinprelovedbridal@gmail.com requesting a return and giving your name, order date and details of items.

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PLEASE NOTE Items being returned MUST be in their original condition (imperfections will have been logged before shipping). You can return your order to us through your usual postal service to our address listed below. PLEASE NOTE the cost of returning items is the customers responsibility. Should the item not arrive back with Pretty In Preloved Bridal customers should claim for the loss via the postal service used, please therefore insure and track the package accordingly. Anything returned not in original condition will be sent back to the customer and no refund issued.

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Please retain proof of postage until we have confirmed your return and you have received the refund, refunds can take up to 21 days.

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Returns address:

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Pretty In Preloved Bridal Ltd

13 Grenville Avenue

Wendover

Bucks

HP22 6AG

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Exchanges

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Unfortunately we do not accept exchanges.

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Deposits

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If you would like us to hold a dress for you we can do so with a non refundable deposit of £150, the remaining balance will need to be paid within 10 days, at which point the dress can be collected.