Purchasing & Returns Policy

Purchasing In Person From The Studio

 

Due to the nature of our business (preloved wedding dresses & accessories) we have a no returns policy when purchased in person. We give you the opportunity to try on all the items before purchasing. Items are sold as seen so please make sure you have fully inspected your item before agreeing to purchase. As the items we sell are preloved there may be small imperfections, we fully inspect all items before accepting them into our shop and price them accordingly.​

 

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Exchanges

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Unfortunately we do not accept exchanges.

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Deposits

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If you would like to hold a dress we can happily do so with a non refundable deposit of £150, the dress can be held for up to a week at which point the dress must then be collected and the remaining balance paid if you wish to proceed or it will be returned to the rail for sale if you decide not to return. Should you change your mind or find another dress please do not ask for a refund of your non refundable deposit, I will have tucked the dress away as promised out of sight of other brides for that time and not had the opportunity to sell this to anyone else.  I can however offer you the £150 off another dress from the studio should you wish to purchase an alternative - this offer is valid for 4 weeks from the time of reserving the original dress. I fully understand you might want to take some time out to think about your decision without paying the deposit which is equally as acceptable too.